Laravel symfony process exceeded the timeout of 60 seconds

  laravel, php, process, python, symfony

I have been having an issue in Laravel which I just can’t seem to solve. As a part of our application, we are adding a lot of jobs to a queue and executing them using queue:work. This is setup with Supervisor and is working very well.

We are having trouble with just this one specific command (the rest are run without problems).

In our application, we are calling a custom shell script command using


But I keep getting the "process exceeded the timeout of 60 seconds" error, no matter what.

Error: SymfonyComponentProcessExceptionProcessTimedOutException: The process "’’" exceeded the timeout of 60 seconds. in /var/www/app/vendor/symfony/process/Process.php:1263

The script iniates a series of commands involving Python & Anaconda3 to generate BIM-model data from IFC and point clouds. I even replaced the contents of with "sleep 70" and I still got the error when run.

This is the code in question:


namespace AppJobs;

use IlluminateBusQueueable;
use IlluminateQueueSerializesModels;
use IlluminateQueueInteractsWithQueue;
use IlluminateContractsQueueShouldQueue;
use IlluminateFoundationBusDispatchable;
use IlluminateSupportFacadesLog;
use SymfonyComponentProcessExceptionProcessFailedException;
use SymfonyComponentProcessProcess;
use CarbonCarbon;

use AppModelsMongoDBVisualizerModel;
use AppModelsPointCloud;
use AppModelsProject;

class GenerateModelData implements ShouldQueue
use Dispatchable, InteractsWithQueue, Queueable, SerializesModels;

protected $pointcloud;

 * The number of times the job may be attempted.
 * @var int
public $tries = 3;

 * The number of seconds the job can run before timing out.
 * @var int
public $timeout = 1200;

 * The number of seconds to wait before retrying the job.
 * @var int
public $backoff = 120;

 * Create a new job instance.
 * @return void
public function __construct(PointCloud $pointcloud)
    $this->pointcloud = $pointcloud;

 * Execute the job.
 * @return void
public function handle()
    // These commands can take +8 hours to execute in some cases
    ini_set('max_execution_time', 0);

    $pointcloud = $this->pointcloud;

    $modelID = $pointcloud->models[0]->model_id;

    $model = VisualizerModel::find($modelID);

    $IFCFileName = substr($model->filename, 0, -5);

    $IFCFileLocation = "/var/www/app/storage/app/public/application/projects/{$model->project_uuid}/models/ifc/{$IFCFileName}.ifc";
    $PTSFileLocation = "/var/www/app/storage/app/public/{$pointcloud->storage_location}";
    $downSample = 15;
    $uuid = $model->project_uuid;
    $date = Carbon::parse($pointcloud->scan_date)->format('d/m/Y');
    $modelDataID = $model->model_data_id;

    $process = new Process(['',


    // Executes after the command finishes
    if (!$process->isSuccessful()) {

        throw new ProcessFailedException($process);

    } else {
        // Command was succesfull

        // Some code here


 * Catch error if job fails.
 * @return SymfonyComponentProcessExceptionProcessFailedException
public function failed(ProcessFailedException $exception)
   return $exception;

I have of course searched Stackoverflow (and the internet for that matter) for this problem already and have tried all the solutions I came across, but with no effect.

What I have tried so far (and none of them has worked)

  • Changed setting max_input_time in php.ini to 0, -1 and 1200
  • Changed setting max_execution_time in php.ini to 0, -1 and 1200
  • $process->setTimeout(1200);
  • $process->setIdleTimeout(1200);
  • ini_set(‘max_execution_time’, 0);
  • set_time_limit(0);
  • Added –timeout=0 to Supervisor command

Environment configuration

Linode running Ubuntu 18.04.5 LTS
Laravel 5.8

Supervisor configuration

command=php /var/www/app/artisan queue:work database --sleep=5 --tries=3 --timeout=0 -- 

What could be causing the process exceeded the timeout of 60 seconds error? I keep getting it no matter what I attempt.

Source: Ask PHP